Welcome to the instore.nz Help / Frequently Asked Questions Page. If you cannot find below the answers you are looking for then please contact us via our web contact form.
The instore.nz web App is optimised for mobile device platforms such as iPhone, Android, iPad, tablet or use on any laptop, desktop. Note: Requires a modern web browser and an active internet connection.
In this case, we suggest you use a local landmark as your address in your area.
i.e. Your local Postoffice
Fat Terry is the name of our email and live chat support. From time to time he may appear in your inbox. Rest assured Fat Terry is there to help you.
We also added in Fat Terry as a business owner of a few example businesses in the App.
Your customers identify your business generally by two things:
- your Logo and … 2. your Business name.
Make sure you upload a good quality logo for your business.
You are able to just list a photo of your storefront, if you do, ensure that it is identifiable to your customers as your business otherwise it would just look like another store.
We almost don’t need to mention this. But just in case. List the business name that your customers will identify you by.
BUSINESS DESCRIPTION: Your business blurb/message
Be descriptive and straight to the point. Think of what you would say to your customers if they were in front of you asking:
- Are you open? … 2. what can you sell me?… 3. How can you sell it to me?
Tip: Keep it brief. If you have a website that has a full blurb dedicated to your trading practice, then use that by linking to it and encourage your customers to find out more there.
TAGS: Here is where you become a true instore Ninja
You have 15 Tags you can use for your business. These tags will connect to the instore Apps search bar and become part of the search query as customers using the App are looking for your business.
Types of Tags you need to include:
BRANDS: The obvious is to list all your product brands, we suggest to list only your popular brands that you know are sellers for your business.
INDUSTRY TYPE: You need to have a couple of tags that identify you to your industry type.
For example, if you are Hairdresser and you don’t add the tag “Hair” and it just so happens that your business name doesn’t have “Hair” included. Then you may not show up in the Apps search bar when customers are looking for a haircut by typing in “hair”
For Cafes. The obvious tags are Coffee & Food.
But what about the unique options you also offer to your customers, possibly this is something that sets you apart from other Cafes.
Maybe it is the greatest toastie sandwich ever, which you are known for and put you on the Map., does it have a name?. Use it as a Tag.
Also don’t forget, the Gluten-Free (GF), Vegetarian (Veg), Vegan (V) and Dairy Free (DF) crowd or the Almond and Soy gang.
Think of what your customers would be looking for when they need your businesses services. Compress those thoughts into 15 tags for your business listing.
If you have already added your Tags and need to change them contact us here.
Keep your information updated.
We realize that your trading status may change and you will forget to update the App with the new status, or the new description and maybe your change of hours. We understand this because we as business owners are busy ourselves.
Therefore, if you forget we always prompt your customers viewing your listed business details if those details are correct. We will drop you an email afterwards to check and confirm.
You need to turn location service to ON, in your devices settings.
Location Services allows location-based apps and websites (including Maps, Camera, Safari, and other Apple/Android and third-party apps) to use information from cellular, Wi-Fi, and Global Positioning System (GPS) networks to determine your approximate location. To use features such as these, you must enable Location Services on your device and give your permission to the app.instore.nz website before it can use your location data.
Test your location settings are enabled by going here
For web browser errors on laptops and desktops, refer to this article for Safari, Chrome and Firefox settings.